What We Do Cover

Covered Wrong item received — If we sent you the wrong item or wrong size compared to what you ordered, we will replace it at no cost to you. Contact us within 7 days of delivery with your order number and a photo.

Covered Defective or damaged item — Manufacturing defects (stitching failures, print issues, structural damage) are covered. Damage caused by normal wear, washing, or personal misuse is not. Contact us within 7 days of delivery with your order number and photos of the defect.

Covered Lost in transit — If the carrier marks your order as delivered but it never arrived, contact us and we will investigate. If confirmed lost, we will replace or refund depending on inventory availability.

What We Don't Cover

Not covered Ordered wrong size — We list sizing information on every product. Please check it before purchasing. We cannot exchange items because you ordered the wrong size.

Not covered Changed your mind — All sales are final. The limited nature of drops means every item sold is one fewer for someone else. We cannot accommodate returns for preference changes.

Not covered Wear and washing damage — Follow care instructions. We are not responsible for damage resulting from improper care after delivery.

Submit a Claim

Fill out the form below. We respond within 2 business days. Claims submitted after 7 days of delivery will not be accepted.

Refund Processing

If a refund is approved, it will be issued to the original payment method within 5–10 business days depending on your card issuer. We do not issue store credit at this time.